Delivery & Returns
Postage cost is worked out depending on your order value and you can choose from first or second class postage. This will be calculated at checkout. Postage is free over £75.
If you would like a rush order, please message us first to check we have the item in stock.
Our current turnaround will always be stated at the top of the website. This does not include shipping,
All orders are sent via Royal Mail. Please allow up to 5 working days from your shipment email before contacting us if your parcel has not arrived (10 working days during busier times of the year).
Proof of postage is obtained for all orders, but please note orders are NOT tracked once posted.
RETURN & REFUND POLICY
If you wish to return your order, please contact us within 14 days of receiving your items. Items MUST be returned in an unwashed/unworn condition. We cannot accept returns for non re-saleable items.
Returns must be arranged with us and sent within 14 days of return confirmation. Postage must be covered by the buyer.
We cannot refund original postage paid.
If you receive a faulty or damaged item please contact us providing photographs ASAP. We can then arrange a repair/refund. In the case of a return, postage is to be paid for by the customer and will be reimbursed.
Returns are not accepted for personalised items (i.e. custom orders or any design with a name or personalised information on). These items are excluded from returns under the long distance selling act and will only be accepted for a return/refund if they are found to be faulty or damaged.
PRE-MADE/READY TO SHIP ITEMS
Returns are not accepted for any items purchased on our ready to ship page or pre-made market nights. These items are excluded from returns under the long distance selling act and will only be accepted for a return/refund if they are found to be faulty or damaged.
Please contact us if you have any queries. We are always happy to help!