charliewears
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Delivery & Returns

POSTAGE CHARGES

Postage cost is £2.75 - £4 depending on your order value. This will be calculated at checkout. Postage is free over £75.

DELIVERY TIMES

Our current turnaround will always be stated at the top of the website. This does not include shipping,

All orders are sent Royal Mail second class post. Delivery time is not included in our turnaround time.

Proof of postage is obtained for all orders, but please note orders are NOT tracked once posted. 

RETURN & REFUND POLICY

If you wish to return your order, please contact us within 14 days of receiving your items. Items MUST be returned in an unwashed/unworn condition. We cannot accept returns for non re-saleable items.

Returns must be arranged with us and sent within 14 days of return confirmation. Postage must be covered by the buyer.

We cannot refund original postage paid.

FAULTY/DAMAGED ITEMS

If you receive a faulty or damaged item please contact us providing photographs ASAP. We can then arrange a repair/refund. In the case of a return, postage is to be paid for by the customer and will be reimbursed.

PERSONALISED ITEMS

Returns are not accepted for personalised items (i.e. custom orders or any design with a name or personalised information on).  These items are excluded from returns under the long distance selling act and will only be accepted for a return/refund if they are found to be faulty or damaged. 

PRE-MADE/READY TO SHIP ITEMS

Returns are not accepted for any items purchased on our ready to ship page or pre-made market nights. These items are excluded from returns under the long distance selling act and will only be accepted for a return/refund if they are found to be faulty or damaged. 

 

Please contact us if you have any queries. We are always happy to help!